Money Back Guarantee

At Oji Bali Holiday, we take trust, transparency, and guest satisfaction very seriously. All guest feedback and concerns are reviewed objectively and in good faith based on our service standards and confirmed arrangements. This policy is not intended to represent an unconditional or automatic refund, but rather our commitment to fairly assess each case according to the services described, confirmed, and delivered.

We strive to provide enjoyable, well-organized, and memorable tour experiences. If you believe that your experience did not meet the agreed service standards, we encourage you to contact us so we can carefully review your concern.

Please note that guest experiences are subjective by nature. While we welcome and value all feedback, refund decisions are based on factual service delivery, operational standards, and the terms agreed upon at the time of booking.

Terms & Conditions

• This policy applies only to bookings made and paid directly through our official website.

• Bookings made through third-party platforms are subject to their respective policies.

• Guests must be able to verify their identity and proof of payment.

• Refunds will not be issued for circumstances beyond our control, including weather-related conditions.

• All refund requests are reviewed on a case-by-case basis, and any decision made by Oji Bali Holiday is final.

  with us.