Terms & Conditions

Cancellation by Guest:

• Full Refund: cancelation for 24 hours prior to the scheduled starting time of the experience.

• No Refund: cancelation less than 24 hours before the scheduled starting time.

• Reschedule or Change of Date is not possible if the request is made less than 24 hours before the scheduled start time.

Cancellation Due to Weather and Local Conditions:

• Unfortunately we can not control the weather or local conditions (i.e. traffic ceremonies, etc) so we will not be able to issue refunds that involve incidents caused by weather or local conditions. But, if the port authority issued strictly closed for sail due to the weather we will refund the Payment. We will provide an alternative date or a full refund.

Sightings & Itinerary Change:

• Please note that sightings of manta rays are not guaranteed, as they are wild animals and their behavior is unpredictable. Additionally, the itinerary may be subject to change by our crew due to weather and sea conditions, such as rain or significant swell. In such cases, an alternative itinerary will be offered. No refund will be provided if there are no manta rays or if the itinerary is changed due to weather.
• The occurrence of this experience is contingent upon the approval of the Authority regarding the weather conditions. In the event that the Authority denies permission to commence the tour due to unfavorable weather conditions, such as significant waves or strong winds, alternative dates or a full refund shall be offered to the affected parties.

Refund Process:

• Refunds will be processed for the net amount received after deducting any applicable platform fees or commission charges.

Please Note:

• The cut-off time for cancellations is based on the tour’s local time.